Refund policy
Not happy, or changed your mind? You can send your order back. Here’s how it works.
14-day withdrawal period
You have 14 days to change your mind. They start on the day you receive your order; if your order arrives in more than one package, from the day you receive the last one. You don’t have to tell us why you’re sending it back.
How to return something
- Let us know within 14 days of receiving your order. You can do this from your customer account, or by emailing info@liv-safe.com with your order number. You can also use the model withdrawal form at the bottom of this page.
- Then send the product back within 14 days. We’ll email you the return address.
- Keep your proof of shipment until you have your money back.
What your return needs to meet
- You can try LIV the way you would in a store. Send it back complete, with all parts, in the original packaging.
- The packaging must still be in good condition. If the box is damaged or torn, or if the product has been used more than needed to try it, we may deduct that loss in value from your refund.
- Return shipping costs are paid by you. If the product is defective or we sent you the wrong item, we pay those costs.
Your refund
We refund you within 14 days of your return notice, using the same payment method you paid with. You get back the purchase price and the standard shipping costs you paid. We may wait to refund you until we’ve received the product, or until you show us you’ve sent it back.
Defective or wrong item
Is LIV not working the way it should, or is your order not right? Email us your order number and a short description or a video of the problem. We’ll sort it out together, and the shipping costs are on us. You’re also always covered by the legal warranty.
Canceling
As long as your order hasn’t shipped yet, you can cancel it free of charge. Email us as soon as possible, or cancel from your customer account.
Model withdrawal form
Only fill out this form if you want to withdraw from the contract. An email with the same details works too.
To: LIV Safe, Postbus 401, 3200 AK Spijkenisse, the Netherlands, info@liv-safe.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
…………………………………………
Ordered on / received on: …………………
Order number: …………………
Name: …………………
Address: …………………
Date: …………………
Signature (only if you send this form on paper): …………………